Terms & Conditions

Terms & Conditions


  1. The goods will be paid for in full before delivery. Payment will be cash, credit cards or EFT.
  2. Prices are subject to revision should there be any legitimate error on behalf of the salesman.
  3. Any goods made to order or purchased on sale will not be refunded. Off the floor items can be exchanged for an instore credit.
  4. All prices quoted are subject to fluctuation in VAT.
  5. The driver who makes the delivery is instructed not to deliver unless payment is made before delivery.
  6. The purchaser will be charged again for delivery in the event of redelivery due to non-payment of the initial delivery.
  7. The seller undertakes to execute all deliveries as soon as possible and according to the expected date of delivery as specified on this agreement, but do not accept any liability for damages which may be suffered as a result of a delay with such delivery.
  8. The seller will be entitled to charge storage at a rate of 4% of the selling price per month if the purchaser does not comply to the delivery period mentioned above.
  9. Factory guarantees will be handled as follows:
    • The seller undertakes to assist the purchaser in the event of guaranteed claims.
    • The purchaser will, however, be responsible to deliver the damaged articles to the seller’s premises and to collect the articles again after they have been repaired.
    • The purchaser will, not on request, do the collection and redelivery of repaired articles, but the normal delivery fees will be paid by the purchaser.
  1. Only the conditions as set out in this agreement will form the basis of the contract between the seller and the purchaser. It is further understood that no other conditions or guarantees given by the seller or his agent are binding unless it has been agreed upon as a written and signed amendment to this contract.
  2. In the event of a dispute between the seller and the purchaser, both parties to the agreement agree to the jurisdiction of the Magistrate’s Court of Johannesburg to hear such a dispute.
  3. The purchaser will be responsible for all legal costs (including legal costs on attorney-and-client scale and cost of collection) that the seller may have to enter into in order to recover monies owed under this agreement.

Payment Options:

  • Cash
  • Card
  • EFT (Goods only released once payments confirmed)

We do not specify times for deliveries, only allocate days (as per Management).

Customer Special Orders:

  • 6-8 Weeks Lead Time
  • 50% Deposit to start manufacturing
  • Customer Too Select Own Fabric & Colour

Trading Hours:

  • Mon-Fri: 8h00 to 17h00
  • Sat: 8h30 to 16h00
  • Sun: 9h00 to 14h00
  • Public Holidays: 9h00 to 14h00

Delivery Date Delays

We will contact you once your order and delivery address is received. We will confirm availability and delivery cost. We will endeavour to deliver goods within the advised time periods, but goods are subject to availability and delay in the delivery of goods is frequently in the hands of a third party and sometimes outside our control. Carriers cannot specify an exact hour of delivery. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale. Some orders may be delivered in more than one drop. We will only deliver goods to the address on the order and goods will not be left without a signature. You are required to make all the necessary arrangements to take delivery of the goods whenever they are tendered for delivery. If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge you for the re-delivery.

Inspection of goods

It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for damages or errors if goods have been delivered or if you have had the goods in your possession for more than 24 hours .

You must notify in us writing if a product has been delivered incomplete within 24hours of your receipt thereof.


The risk in the goods shall pass to you, the customer, on arrival at the delivery address, as advised by you.


All products supplied are covered by the terms and conditions of the manufacturer’s guarantee. No further or additional warranties or undertakings will be given by us in regard to the goods.


Any goods made to order or purchased on sale will not be refunded. Off the floor items can be exchanged for an instore credit.

Returns Policy

Returns to us will be at your expense. If we, for some reason pay the costs relating to any return by you, we shall be entitled to claim a refund of any such payment form you and you shall refund any and all amounts to us on demand. 

Notwithstanding what is set out above, we advise that all returns will be at our discretion and you will not be entitled in any way to dispute or query our discretion, once exercised by us.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that you provide, for lawful purposes. We obtain information about you only to process your order and provide you with the best possible service. We will endeavour to ensure that the information we hold will be accurate and up to date and we agree keep such information secure.

Restrictions on use of material

Material on the Furniture Retail Park website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent from Furniture Retail Park.


All company names, logos, trademarks, product names, images or photographs displayed in this website are the property of their respective owners.

Amendment to Terms

Furniture Retail Park reserves the right to amend these terms and conditions without notice.


It is our intention that all information on this website is as accurate and up to date as possible. However, we cannot guarantee this. We shall have the right to refuse or cancel any orders to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Errors on our website are rare, but mistakes can happen. In the unlikely event of an error in price being made on our website, we will contact you and give you the opportunity to amend or cancel your order. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). We will not be liable for any injuries or financial loss from accidents related to the order or loss of time and monies resulting from delays, non-deliveries and wrong delivery. Price and availability information are subject to change without notice.

Furniture Retail Park and its employees and agents accept no responsibility whatsoever for any damages caused by any means howsoever to any person or property upon the delivery, removal, return, installation of goods or for any other reason whatsoever. We do not accept responsibility for time or earnings lost or for any other consequential.